Spanish for Customer Service Representatives
Our grammar-based method builds the language foundation you need to handle inquiries, resolve issues, and provide excellent service.
How Berges Institute Helps Customer Service Professionals:
- Build conversational Spanish through our grammar-based Graf Method
- Learn from native Spanish-speaking instructors in small groups
- Gain confidence handling customer conversations
- Flexible online classes for shift workers
- Foundation for adapting to your company's service language
- Practice speaking Spanish from day one
Frequently asked questions
Most students can handle basic customer service conversations within 10-15 months of consistent study. While you won't be fluent immediately, you'll build the foundation needed for customer interactions, which you can then adapt to your specific products and services.
We teach conversational Spanish rather than specific scripts. However, once you're conversational, you'll be able to adapt your company's scripts and procedures to Spanish, or create natural responses to customer needs without relying on rigid scripts.
We teach you how to handle real conversations, including how to politely ask for clarification or repetition. Our instructors expose you to various speaking speeds and accents during class, preparing you for real-world customer interactions.
Yes, if you have multiple team members at similar Spanish levels, we can arrange group classes. Learning together can help build shared vocabulary and create a more bilingual customer service culture.
Reviews from our students
Thomas Clobes
5.0
2023-01-23
Great course. I enrolled at Berges a little over a month ago and will continue through the program!
Maximilian Paulus
5.0
2023-01-17
I really enjoyed attending the course because it was easy to follow. The teachers included all of the students to participate.
The time schedule was very flexible that I could easily change the day and time if needed.
I really enjoyed going to the in person classes, which was one of the main reasons why iI chosed Berges Institute.
I am looking forward to attending the next courses.
Best,
Max
Jack Battaglia
5.0
2020-04-24
Fully satisfied.
Linda SANDOVAL
5.0
2020-06-27
I love the place from the front desk to the Teachers. My work schedule wasn’t allowing me to continue and they worked with me tremendously. Juan Carlos is an awesome Instructor and I hated having to stop. I’m going take it again next month!
Lisa Romano
5.0
2020-05-28
The course was very enjoyable and I reinforced the basic Spanish I learned in HS. I look forward to taking all the Berges classes and becoming fluent.
Ray Valdez
5.0
2023-04-19
For a begginers course you do leave with a lot of knowledge regarding understanding Spanish. As long as you practice as much as possible you can understand a lot of conversations around you and read quite a bit of Spanish. Speaking and conjugating sentences takes a lot more practice so just keep going with level 2, you'll get there.
My instructor was Rolando Gonzalez and he is an incredible instructor reason our begginers group signed up for level 2 together.
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