Spanish for Customer Service Representatives

Our grammar-based method builds the language foundation you need to handle inquiries, resolve issues, and provide excellent service.

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A woman taking a Spanish class via Zoom from her couch
"Worth every penny - Spanish skills transformed completely."
Mary Smith, NYC
students enrolled so far in 2026

How Berges Institute Helps Customer Service Professionals:

  • Build conversational Spanish through our grammar-based Graf Method
  • Learn from native Spanish-speaking instructors in small groups
  • Gain confidence handling customer conversations
  • Flexible online classes for shift workers
  • Foundation for adapting to your company's service language
  • Practice speaking Spanish from day one
A woman taking a Spanish class via Zoom

Frequently asked questions

I need to handle customer calls right away. How quickly can I start?

Most students can handle basic customer service conversations within 10-15 months of consistent study. While you won't be fluent immediately, you'll build the foundation needed for customer interactions, which you can then adapt to your specific products and services.

Do you provide scripts for common customer service situations?

We teach conversational Spanish rather than specific scripts. However, once you're conversational, you'll be able to adapt your company's scripts and procedures to Spanish, or create natural responses to customer needs without relying on rigid scripts.

What if I don't understand a customer or they speak too quickly?

We teach you how to handle real conversations, including how to politely ask for clarification or repetition. Our instructors expose you to various speaking speeds and accents during class, preparing you for real-world customer interactions.

Can our customer service team learn together?

Yes, if you have multiple team members at similar Spanish levels, we can arrange group classes. Learning together can help build shared vocabulary and create a more bilingual customer service culture.

A man taking an online Spanish class with a laptop at a coffee shop

Reviews from our students

nettie breuner
2024-02-14
Berges Spanish was great! The class options allowed for taking classes when it worked in my schedule. The pace, practice, homework, and live lessons were supportive and truly moved me forward in learning Spanish. I will be starting the next level soon!
Robin Kevles-Necowitz
2024-02-08
Juan is great! The way the classes are paced works well. The small classes and student participation ensures you’re always paying attention. ¡Excelente curso! ¡Gracias!
Rhea Varadi
2024-02-04
Hving taken other beginner Spanish language classes, I can say the pace and content of the classes is just right for this level. I feel I have a sure foundation to go on to the next level.
Tom Shackleford
2024-01-22
I enjoy how this course is structured to gradually introduce the fundamentals of learning to communicate in Spanish. Each week offers segmented batches of vocabulary, in addition to rules for how these words should be properly structured and used in everyday scenarios. If you put in the time to memorize and practice the new vocabulary introduced each week to stay up with the class, then you will surely see progress.
Simon Roytberg
2024-01-22
amazing . very good and structured.
Dana Shaw
2023-12-05
Excellent course. I feel as though I learned a lot in a short amount of time. The classes were fun and interesting with Edgardo and he made concepts very clear. He was also very patient and supportive. I am continuing on with him, and feel that I will get the best possible education in Spanish.
Mengdi Gu
2023-12-04
Love the course material and structure. It definitely sets the foundation for my Spanish learning.
Whitney Mehta - ACXIOM
2023-11-27
Really enjoyed the class. Every week I was surprised by my ability to put words together to create longer sentences. Nelson made the class fun and interactive which made all the difference. I also was able to make friends from work which was an added bonus! Definitely a lot to learn still, but am so happy with everything I learned in 10 weeks.
Murali Durbha - ACXIOM
2023-11-25
Great course. Excellent instructor. Very interactive. Forces you to learn and speak Spanish, instead of just listening and forgetting.
Daphne Saavedra
2023-11-14
I had the privilege of being a student in Professor Sofia's Spanish class, and I must express my sincere appreciation for her exceptional teaching style. Sofia proved to be an amazing educator who adeptly delivered content in a manner that was both accessible and easy to digest. One of the standout qualities of Professor Sofia was her deliberate pace, ensuring that all students could follow along and comprehend the material thoroughly. Her use of relatable examples and clear explanations significantly enhanced the learning experience, making complex concepts more manageable. What truly set Professor Sofia apart was her ability to create a classroom environment that was not only educational but also enjoyable. She infused a sense of joy and enthusiasm into her lessons, making the learning process both engaging and dynamic. Importantly, Sofia fostered a safe and supportive atmosphere where students felt comfortable making mistakes without fear of embarrassment. In conclusion, I highly commend Professor Sofia for her dedication to her students' understanding and her commitment to cultivating a positive learning environment. Sofia's teaching style is a testament to her passion for education, and I feel fortunate to have benefited from her expertise.
Andre Woodson
2023-11-04
It's a great course for the value! For those thinking about taking the courses from Berges Institute, just be aware that you have to commit time outside of the course to expand on what you learned in the class. You are not going to become proficient by only spending 90 minutes a week in class. Berges does a great job getting you started, but you do have to put in the work when you're not in class.