Spanish for Customer Service Representatives

How Berges Institute Helps Customer Service Professionals:

Build conversational Spanish through our grammar-based Graf Method

Learn from native Spanish-speaking instructors in small groups

Gain confidence handling customer conversations

Flexible online classes for shift workers

Foundation for adapting to your company's service language

Practice speaking Spanish from day one

FAQ

I need to handle customer calls right away. How quickly can I start?

Most students can handle basic customer service conversations within 10-15 months of consistent study. While you won't be fluent immediately, you'll build the foundation needed for customer interactions, which you can then adapt to your specific products and services.

Do you provide scripts for common customer service situations?

We teach conversational Spanish rather than specific scripts. However, once you're conversational, you'll be able to adapt your company's scripts and procedures to Spanish, or create natural responses to customer needs without relying on rigid scripts.

What if I don't understand a customer or they speak too quickly?

We teach you how to handle real conversations, including how to politely ask for clarification or repetition. Our instructors expose you to various speaking speeds and accents during class, preparing you for real-world customer interactions.

Can our customer service team learn together?

Yes, if you have multiple team members at similar Spanish levels, we can arrange group classes. Learning together can help build shared vocabulary and create a more bilingual customer service culture.

Viris Tinker

5.0

2020-05-29

learned a lot. teacher was very patient and taught well

Bibi Alli

5.0

2023-01-12

I enjoyed the beginners course. Before starting with Berges, I had some background in Spanish but forgot a lot of the grammar and didn't have any confidence speaking. The textbook, homework, and exercises in class were well structured and I felt like I learned a lot within the 10 weeks. I also feel more confident speaking.

Susan

5.0

2020-06-26

I really enjoyed learning throughout this course. My instructor was a great teacher, she was patient and always had answers for our question. She made me motivate to continue learning Spanish. Very much satisfied with her lessons and look forward for more to come.

Brian Gundich

5.0

2020-04-07

Nelson made the course engaging and challenging. The pace was ideal and I consistently felt like I was making progress.

Oscar Marin

5.0

2023-03-08

Fun and fast moving.

Amiela Roasa

5.0

2022-10-06

I like how this course is precise with their graf learning method. It also makes spanish easier and fun to learn.

How Berges Institute Helps Customer Service Professionals:

FAQ

Reviews from our students

Berges in the press