Spanish for Customer Service Representatives
Our grammar-based method builds the language foundation you need to handle inquiries, resolve issues, and provide excellent service.
How Berges Institute Helps Customer Service Professionals:
- Build conversational Spanish through our grammar-based Graf Method
- Learn from native Spanish-speaking instructors in small groups
- Gain confidence handling customer conversations
- Flexible online classes for shift workers
- Foundation for adapting to your company's service language
- Practice speaking Spanish from day one
Frequently asked questions
Most students can handle basic customer service conversations within 10-15 months of consistent study. While you won't be fluent immediately, you'll build the foundation needed for customer interactions, which you can then adapt to your specific products and services.
We teach conversational Spanish rather than specific scripts. However, once you're conversational, you'll be able to adapt your company's scripts and procedures to Spanish, or create natural responses to customer needs without relying on rigid scripts.
We teach you how to handle real conversations, including how to politely ask for clarification or repetition. Our instructors expose you to various speaking speeds and accents during class, preparing you for real-world customer interactions.
Yes, if you have multiple team members at similar Spanish levels, we can arrange group classes. Learning together can help build shared vocabulary and create a more bilingual customer service culture.
Reviews from our students
Bibi Alli
5.0
2023-01-12
I enjoyed the beginners course. Before starting with Berges, I had some background in Spanish but forgot a lot of the grammar and didn't have any confidence speaking. The textbook, homework, and exercises in class were well structured and I felt like I learned a lot within the 10 weeks. I also feel more confident speaking.
Harper T
4.0
2023-02-04
The teaching has been quite thorough with good explanations on why the sentences are constructed they way the are.
The teacher has been patient with the students which makes for a calm atmosphere for learning.
Karen Herrera
5.0
2023-05-16
This was my first online class with Berges Institute. I took the beginners course. In my opinion it was a lot easier and effective for me. I really enjoyed it.
Dena Liston - MCB
5.0
2023-03-27
The curriculum for the course was well thought out. I loved the course book; it served as a great study guide. The course covered everything for beginners and prepared me for general conversation. A lot of vocabulary is covered; being able to go back to the course materials was helpful.
Lisa Romano
5.0
2020-05-28
The course was very enjoyable and I reinforced the basic Spanish I learned in HS. I look forward to taking all the Berges classes and becoming fluent.
Giovanni
5.0
2020-04-21
I enjoied it very much. I like the learning method.
Berges in the press
