Students must be 15 or older in order to take classes at Berges.
Course Withdrawal/Refund Policy
If you withdraw from a course anytime before the second class is held you will receive a 100% refund of your tuition. After the second class, refunds cannot be issued under any circumstances.
If you know in advance you will be missing a session and would like to request to attend a make-up class, please use our Make-up Classes Request Form. You can also send us an email; our staff will help you with this and grant you an authorization for a make-up class (based on schedule availability).
Please note that make-up classes are a complimentary service offered only if available. Also, please note that it is very likely that make-up options, if available, will take place during that same week in which you will be missing class, as all the different sections of each level tend to start within a 7-day span.
If there are make-up classes available but none of the options work for you, you can always book a reduced price ($39) 1-hour private lesson with one of our instructors in order to go over the material you missed (see Reduced Price 1-hour Private Lessons Policy below).
Refund Policy for Private Lesson Packages and Gift Cards
You may cancel your purchase of an unused private lesson package or unused gift card within 45 days after your purchase. To cancel, please contact your center directly by using our contact form. We will refund the purchase price of your unused item within ten days after we receive the request.
Reduced Price 1-Hour Private Lessons Policy
Students who are currently enrolled in a group class have the option of purchasing and booking 1-hour private lessons at a reduced price of $39. Please note these 1-hour lessons are subject to instructors’ and space availability, and cannot be scheduled at anytime after your enrollment ends (that is, after the last class of the current course you are taking at the time you purchase reduced-price 1-hour private lessons is held).
Berges Institute reserves the right to cancel any section of a course if there are fewer than 6 students registered at the time of the first session. If this happens, students will be notified between one and two business days after the first session, and will have the option to sign up for a different section or get a full refund.
Private Lesson Cancellation Policy
If you need to cancel a private lesson, you must do so by using our online Private Lesson Cancellation Form, and the cancellation must be submitted by 9 PM one business day* in advance (we close the instructors' schedules for the next day at that time, and Berges commits to pay them for all the confirmed lessons). If you fail to do so the lesson will be automatically forfeited and cannot be made up.
*Note: “Business Day” means any day other than Saturday, Sunday or other day on which Berges Institute is closed.
Private Lesson Packages Expiration
Please note that all private lesson packages expire in 365 days after purchase.
Inclement Weather Policy
If a class gets cancelled because of the weather, Berges Institute will add an extra session at the end of the cycle on the same day and time the class usually meets. If there is no room availability for the same day and time, the extra session will be scheduled on a different day and time (students will be notified if this happens).
Course and instructor review guidelines
Berges Institute reserves the right to remove any review that violates the following content guidelines: 1. Defamatory language and personal attacks are strictly prohibited. 2. Reviews should be unbiased and objective, and reviewer must be or must have been an actual customer at Berges. 3. Reviews must be relevant and not include any contents outside of the consumer experience.